Product return policy is designed for customers in the event that their ordered product has been damaged during shipment. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. SimySkin Inc. does not pay for shipping and handling on returns and refunds are only for the product price, exclusive of any applicable duties and taxes.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
SimySkin will replace any defective or damaged product; please contact us at email@example.com for further instruction.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will provide you with shipping instructions based on your location.
To return your product, we will advise you by email of the address to which the product should be sent. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $70, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Orders must be placed by 12 pm EST to start processing on the same day. Processing usually takes 3 – 5 business days. Delivery times are based on orders placed between Monday-Friday.
The majority of our orders are shipped within 3 – 5 business days after the order has been placed.
TAXES AND DUTIES
All duties and taxes payable on the order are the responsibility of the customer and are based on the duty and tax rates applicable to the ship-to destination. Tax is calculated on the merchandise total of your order, and in some jurisdictions sales tax is payable on shipping and handling charges